Navigating through a complex system and its problems is never easy. Hence, we designed the research to identify stakeholders needs, and address this issue at different levels across the system.
The Voice Gap has plagued the world for centuries.
Our client, The Aspen Institute, wanted us to understand this systemic problem better to design interventions that help in reducing this gap.
Project Manager
Design Strategist
Jan 2022 - May 2022
New York City
Aspen VoiceMaker Fellowship
an intervention to smoothen the creases
The proposal
a 6-WEEK FELLOWSHIP PROGRAM enabling employees passionate about solving the worker voice gap at various levels to learn, create, and transform together to narrow the gap collectively.
Next steps coming soon..
But you can learn more here..
Our research brought forward three key long-standing challenges that helped us establish guidelines for the intervention:
-Lack of Healthy Mindsets
-Poor Organizational Structures
-Obsolete Skills
Through interviews and secondary research, we attempted to understand: what does the 'Worker Voice' means to You?
Some snippets of these conversations are here:
Being respected and valued at work and heard and included in workplace decision making
Giving people opportunities to express perspectives with authenticity and without fear of consequences
Worker Voice is about enablement and it needs to be embedded into the culture of an organization.
My role
Project Management
Research and Design
Research
Asking questions to chalk out the research plan and the interview guides, conducting guerrilla interviews, shadowing workers
Workshop Facilitation
Working with teams to help them understand research and potential ideas, and better articulate what they present (business-on-a-box)
Storytelling
Identifying that stakeholders as humans, need 'active voices' - the final presentation to the client was in the form of a voice-over, from Marie the Manager, Eric the Executive and Willy the Worker - our three key personas
Program Design
Co-designing a program that is engaging and promotes an attitude to learn, across conscious and subconscious hierarchies, breaking down barriers between employees of the same and different organizations