Organizations love silos.
I love breaking what’s between them.
Bringing Chaos to Structure - I use service design, research, and systems thinking to help teams see connections they didn’t know existed, and act on them.
Problems I have observed..
You've probably seen it: a beautifully designed product that flops in the real world. A brilliant strategy that stays on a shelf. Teams working impossibly hard, just not together. A new system that looks perfect until people actually try to use it - then everything breaks.
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The reason? Most organizations design for people, not with an understanding of the systems those people live and work within.
I found this the hard way. As a lawyer, I understood systems - legal frameworks, organizational structures, the way rules shape behavior. But when I moved into design and research, I realized that the gap between a good solution and a working solution isn't about better design. It's about seeing what's invisible: the hidden connections between people, processes, policies, and the larger ecosystem they operate in.
That's what I do now.
How I help..
Fine-tuning Research
I design and conduct qualitative studies that reveal how people, systems, and policies interact - helping teams uncover what truly drives or hinders adoption, trust, and engagement.
Workshops & Co-Design Sessions
I facilitate workshops that bring diverse stakeholders together, translating insights into actionable journeys, service blueprints, and shared priorities that move projects from intent to implementation.
Strategic Consulting
I collaborate with leadership and product teams to align services with business goals, bridging strategy and execution. As a service design lead, I help organizations connect the dots between user needs, operational realities, and systemic outcomes.
Why now?
Organizations are navigating complex, interconnected challenges - digital transformation, shifting user expectations, and fragmented teams. People, processes, and policies are all linked. Now is the time to design services that reflect this reality, connecting the human, operational, and systemic layers that drive sustainable impact.
Why Me
I bring a rare blend of legal reasoning, design research, and systems strategy to help teams see and solve what is really going on beneath the surface. My work bridges empathy and evidence: combining qualitative research with strategic design to create clarity where there’s confusion, structure where there’s chaos, and alignment where there’s fragmentation.
CMS, Federal Govt. US
The Aspen Institute, US
Govt. of Canada
Philips Healthcare
Select works (coming soon..)
Organizations that I have supported over the years..
