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Mitigating the WORKER VOICE GAP in USA

The Voice Gap has plagued the world for centuries.
Our client, The Aspen Institute, wanted us to understand this systemic problem better to design interventions that help in reducing this gap.

Education, Worker Voice Gap, Organization Change/Design

Proposed Intervention

After 15 weeks of thorough research, primary and secondary, my team and I designed a 6-WEEK FELLOWSHIP PROGRAM that allows employees passionate about solving the worker voice gap at various levels to learn, create, and transform together so that the gap is narrowed collectively.

As a complex, systemic problem, our research brought forward that stakeholders need to address this issue at different levels across the system. 

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Proposed Intervention

The freedom for anyone who works to express themselves, and in doing so, create value at work.

Through interviews and secondary research, we attempted to understand and simplify what 'Worker Voice' means to humans..

“Being respected and

valued at work and heard

and included in workplace

decision making.”

“Giving people opportunities

to express perspectives with

authenticity and without

fear of consequences.”

“Worker Voice is about

enablement and it needs

to be embedded into the

culture of an organization.”

“The ability to voice

out thoughts and

ideas, express oneself,

and be heard.”

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Our research brought forward three key long-standing challenges that helped us establish guidelines for the intervention.

Pillars of the Intervention

The intervention was designed to create an open, vulnerable and safe space, helping actors recognize power dynamics by sensitizing them with challenges of different actors, and instilling the 'designers mindset', helping each actor transform into an actors of change.

My Role


Asking questions to chalk out the research plan and the interview guides, conducting guerrilla interviews, shadowing workers

Workshop Facilitation

Working with teams to help them understand research and potential ideas, and better articulate what they present


Identifying that stakeholders as humans, need 'active voices' - the final presentation to the client was in the form of a voice-over, from Marie the Manager, Eric the Executive and Willy the Worker - our three key personas

Program Design

Co-designing a program that is engaging and promotes an attitude to learn, across  conscious and subconscious hierarchies, breaking down barriers between employees of the same and different organizations 

As the third intervention of four, submitted to the client, the fellowship enables collaboration within the ecosystem, builds empathy in organizations, and creates a ripple-effect to move forward with the designer's mindset, for teams.

L-R: Istem Akalp, Saniya Mittal, Ishaanee Pandey, Ido Lechner

Special Thanks:
Pam Roque, Clara Bunker, Aditya Rao, E Ouyang, Maria Garcia Morales, Vinay Pandu, Abbie Daniels, Brett Barndt and Miguel Padro

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