As the Pandemic hit, the business school which is known for its one-year MBA program was coming to a standstill. It became imperative to redesign its innovation and entrepreneurship strategy, for the next 4 years, keeping this standstill in mind, and ensuring that the Indian Startup Ecosystem remains engaged with the organization and its 9+ research centers.

The Customer Service Vertical derives more than 1/3rd revenue for the organization, catering to the needs of the Indian Subcontinent (India, Sri Lanka, Nepal, Bhutan and Bangladesh.) 

With the Remote Servvice Engineers and Field Service Engineers working 365 days a year, the organization wanted to understand how it be more efficient.